Six Point Client Service Plan

Making Digital Marketing Easier | Komosion - Corporate Information

Komosion promote a ‘consumer service’ culture and our Executive Management Team is passionate about the provision of exceptional customer service founded on responsiveness to the needs, wants and desires of our Clients.

Our company aims to build mutually beneficial and lasting Client relationships and in doing so, supports our corporate vision to make digital marketing easier for our Clients.

To achieve this, Komosion has established a Six Point Client Service Plan specifically tailored to individual Client requirements.

Plan One: Our Partnership Commitment
Komosion aims to deliver quality digital solutions that exceed our Clients expectations on budget, on time, every time.

Plan Two: Our ‘Open Door’ Philosophy
Komosion promotes a culture of honesty, openness and accessibility in all aspects of our communication with team members and our Clients. Our company believes this ‘open door’ philosophy is the foundation for building solid working relationships.

The Client Service Manager supported by the Komosion team will be at all times courteous, responsive, reliable and accessible to our Clients. The Client Service Manager will be contactable by telephone or email Monday to Friday from 9:00 am to 5:30 pm. The Komosion Executive Management Team will be on call 24 hours in case of emergencies.

Plan Three: Project Management
Komosion provides all of our valued Clients with a dedicated Client Service Manager who possesses a high level of digital services expertise, is well versed in all aspects of our clients business, their digital solutions and the project.

Plan Four: Client Engagement
Client engagement sessions (personal, telephone, email) will be built into the project plan. These sessions will be conducted on time, in a timely manner, every time and as frequently as required by the project. Session minutes will be taken and distributed to the Client and project plan file.

Komosion’s target is to respond to the Client within 24 hours in relation to issues, concerns or tasks identified in these sessions

Plan Five: Client Responsiveness
Komosion will proactively furnish our valued Clients with regular and timely project progress reports (verbally, via telephone or written) alerting our customers to project diversions, issues and tasks that impact on project delivery

Plan Six: Feedback, Review and Improve
Client feedback schedules are incorporated in project plans as an ongoing process to identify areas of improvement. Komosion uses this Client feedback to create and implement corrective responses for these deficiencies and to constantly improve the way we do business.