About Us

Komosion is an award-winning agency specialising in Customer Experience Design and Delivery via digital and physical channels. Our services include:

  • Customer Experience Design - CXD (including user-centred Digital Experience Design - DXD), drawing on Management Consulting disciplines.
  • Design and development of customer ecosystems including digital applications (web, mobile) and physical environments and systems and processes that enhance user experience
  • Business Transformation support services including program management office and change management.
  • Marketing and Communication Services including Purpose and Brand, Content and orchestration of digital and offline tools and channels.
  • Education in CXD and other modern business education practices including Mindful Leadership; Innovation Strategy; Business Growth; and Agile Leadership and Project Management.

Komosion has more than 80 clients drawn from across most sectors of the Australian economy including travel and leisure, finance and banking, manufacturing, government, health, education and not for profit.

We operate out of Sydney and Melbourne.

We specialise in the development of customer-centric strategy and the delivery of channel solutions which combine digital technologies and traditional approaches.

We work with our clients to define business goals and channel objectives shaped by real insights into the way customers want to be engaged.

We work hard to make it simple for your audience to connect with your brand and help you deliver genuine customer value via the most appropriate channels.

Our Evolution

We combine a management consulting approach with digital know-how and customer centricity.

We started life as a digital agency with a technology backbone and now see our role as helping our clients engage their customers for mutual benefit. We think and we do.

Work at Komosion

Komosion is always on the lookout for talented, hard-working and creative people to join our team.

Our People

Our leadership team combines multiple disciplines and executive experience honed in the private and public sectors.

John O'Neill, Managing Director & Senior Strategy Consultant

Corporate Strategy, Communications
Strategy & Delivery

Mara Patterson, Group Director
Client Engagement

Key Account Management and Sales & Marketing
Solution Design

Andre Kakos, General Manager,
Business Solutions

Solution Design, Project Management and
Client Delivery

Lisa Hickson, Strategy Director

Strategy and Solution Development,
CX Design & Delivery

Esther Rikkone, Leadership Principal

Leadership Principal
Organisational Development

Dee Venrooy, Senior Account Director & CX Practice Lead

Key Account Management, CX Strategy and Coaching

Nicolette Marek, Senior Account Manager

New Business Development and Key Account Management

Aleksandra Jordeska, Financial Accounting Manager

Financial Modelling, Budgeting, Accounts Payable/Receivable, Strategic Planning

Alli Varnes, Strategy & Systems Architect

Strategy and Technical Solution Development