About Us

Komosion is an award-winning agency specialising in Customer Experience Design and Delivery via digital and physical channels. Our services include:

  • Management Consulting, specialising in Customer Experience Strategy and Design;
  • Design and development of websites, specialising in Drupal, and other online applications, physical environments and systems and processes that enhance customer experience; and
  • Cost-effective, “always-on” marketing and communication services.

Komosion has more than 80 clients drawn from across most sectors of the Australian economy including travel and leisure, finance and banking, manufacturing, government, health, education and not for profit.

We operate out of Sydney, Melbourne, Brisbane and Canberra.

We specialise in the development of customer-centric strategy and the delivery of channel solutions which combine digital technologies and traditional approaches.

We work with our clients to define business goals and channel objectives shaped by real insights into the way customers want to be engaged.

We work hard to make it simple for your audience to connect with your brand and help you deliver genuine customer value via the most appropriate channels.

Our Evolution

We combine a management consulting approach with digital know-how and customer centricity.

We started life as a digital agency with a technology backbone and now see our role as helping our clients engage their customers for mutual benefit. We think and we do.

Work at Komosion

Komosion is always on the lookout for talented, hard-working and creative people to join our team.

Our People

Our leadership team combines multiple disciplines and executive experience honed in the private and public sectors.

John O'Neill, Managing Director & Senior Strategy Consultant

Corporate Strategy, Communications
Strategy & Delivery

Mara Patterson, Group Director
Client Engagement

Key Account Management and Sales & Marketing
Solution Design

Mia Majerova, Client Engagement Manager

Sales & Marketing Solution Design

Andre Kakos, General Manager,
Business Solutions

Solution Design, Project Management and
Client Delivery

Nicolette Marek, Senior Account Manager

New Business Development and Key Account Management

Haran Siva, Developer

Systems Architecture, Technical Solution Design and Development

Kamrul Hasib, Development Operations and Software Engineer

Systems Architecture, Technical Solution Design and Development

Aleksandra Jordeska, Financial Accounting Manager

Financial Modelling, Budgeting, Accounts Payable/Receivable, Strategic Planning

Tatjana Lovelady, Financial Controller

Financial Modelling, Budgeting, Accounts Payable/Receivable, Strategic Planning

Ros Randall, Business Solutions Manager

Strategy and Solution

Robyn Kirby, Business Analyst

CX Design & Delivery, Understanding business processes and systems

Lisa Hickson, Strategy Director

Strategy and Solution Development,
CX Design & Delivery

Laine Fullerton, Digital Producer and Community Engagement Manager

Content Producer and Social Media Marketing

Roxanne Good, Graphic Designer

Designer on key client projects

Dee Venrooy, General Manager,
Victoria & Digital Producer

Key Account Management, Content Strategy, Digital
Production, Social Media, SEO