About Us


Komosion is an award-winning agency specialising in Customer Experience Design and Delivery via digital and physical channels. Our services include:

  • Customer Experience Design - CXD (including user-centred Digital Experience Design - DXD), drawing on Management Consulting disciplines.
  • Design and development of customer ecosystems including digital applications (web, mobile) and physical environments and systems and processes that enhance user experience
  • Business Transformation support services including program management office and change management.
  • Marketing and Communication Services including Purpose and Brand, Content and orchestration of digital and offline tools and channels.
  • Education in CXD and other modern business education practices including Mindful Leadership; Innovation Strategy; Business Growth; and Agile Leadership and Project Management.

Komosion has more than 80 clients drawn from across most sectors of the Australian economy including travel and leisure, finance and banking, manufacturing, government, health, education and not for profit.

We operate out of Sydney and Melbourne.

We specialise in the development of customer-centric strategy and the delivery of channel solutions which combine digital technologies and traditional approaches.

We work with our clients to define business goals and channel objectives shaped by real insights into the way customers want to be engaged.

We work hard to make it simple for your audience to connect with your brand and help you deliver genuine customer value via the most appropriate channels.


Our Evolution


We combine a management consulting approach with digital know-how and customer centricity.

We started life as a digital agency with a technology backbone and now see our role as helping our clients engage their customers for mutual benefit. We think and we do.


Work at Komosion


Komosion is always on the lookout for talented, hard-working and creative people to join our team.

Our People


Our leadership team combines multiple disciplines and executive experience honed in the private and public sectors.

John O'Neill, Managing Director & Senior Strategy Consultant


Corporate Strategy, Communications
Strategy & Delivery



Mara Patterson, Group Director
Client Engagement


Key Account Management and Sales & Marketing
Solution Design



Andre Kakos, General Manager,
Business Solutions


Solution Design, Project Management and
Client Delivery



Lisa Hickson, Strategy Director


Strategy and Solution Development,
CX Design & Delivery



Esther Rikkone, Leadership Principal


Leadership Principal
Organisational Development


Dee Venrooy, Senior Account Director & CX Practice Lead


Key Account Management, CX Strategy and Coaching


Nicolette Marek, Senior Account Manager


New Business Development and Key Account Management


Aleksandra Jordeska, Financial Accounting Manager


Financial Modelling, Budgeting, Accounts Payable/Receivable, Strategic Planning


Alli Varnes, Strategy & Systems Architect


Strategy and Technical Solution Development