Case Studies



Our work is built upon our expertise in customer experience design and the use of digital tools and technologies for business outcomes. We draw inspiration from the need to both:

  • “Think from the outside in”, i.e., understand the customer experience; and
  • Understand our clients’ “business services blueprints”, i.e., the systems and processes, which are either enabling or inhibiting engagement with their customers

We aim to help our clients “surprise and delight” their target audience through the establishment of easy, convenient, seamless customer-centric engagement across digital and physical channels.


Here are some of our recent projects:

What our clients say




"At Flight Centre, Komosion has played a key part in understanding our customer; identifying who they are and their behaviour; and really helping our company change and communicating that message through to the top levels of the organisation."

Tiffany Apatu, Digital Experience Manager, Flight Centre



"It’s been pretty earth-shattering, at Tabcorp, to be honest. Komosion's work really has forced us to stop and think about all the things we had in train; to reshape how our internal teams think about customers and to reshape how we look at our venue experience."

Tanya McCabe, Head of Customer Experience, Tabcorp




"We have two-and-a-half million members across New South Wales and the ACT. Internally, you can get very close to what you do, so it was great having Komosion on board to help us look outside the box and identify some risks and different issues that we possibly hadn't thought about before."

Reg Chamberlain, Head of Public Affairs, NRMA Motoring Services


"The student journey mapping research conducted by Komosion uncovered many surprising insights into student life at ACU and this greater understanding has resulted in a fundamental shift in the student communications strategy for the university."
Pauline Murphy, Director, Student Strategies, Australian Catholic University