Careers at Komosion



Customer Experience Design Practice Lead


Are you a management consultant with proven experience in customer experience design, including journey mapping, touch point mapping and business service blueprints?

Do you love the opportunities thrown up by digital innovation and hanker for a fast moving, entrepreneurial environment working with a range of Australia’s most interesting organisations?

Are you into creating moments of surprise and delight - and taking away pain felt by an organisation’s customers? Can you think from the outside in? Do you call Sydney or Melbourne home – or would you like to?

Then we have the role for you.

We are looking for an accomplished, proven practice lead to grow and develop this hot and strategically key part of our business.

We have and continue to deliver exceptional outcomes for leading national and multinational organisations in travel, retail, entertainment, tertiary education and the utility sectors.

The role will be appropriately remunerated and incentivised.

Komosion is an award-winning agency specialising in Customer Experience Design and Delivery via digital and physical channels. Our services include:


  • Management Consulting, specialising in Customer Experience Strategy and Design;
  • Design and development of digital platforms, other online applications, physical environments and systems and processes that enhance customer experience; and
  • Cost-effective, “always-on” marketing and communication services.

How to apply